At La Sombra Cigars LLC (d.b.a Philosopher Cigars), we strive to ensure that your order arrives promptly and in perfect condition. Please review our shipping and return policies below.
Shipping
- Orders are typically processed within 2–3 business days.
- Shipping times vary depending on your location and selected shipping method.
- You will receive a confirmation email with tracking information once your order has shipped.
- We currently ship within the United States. International shipping may be available upon request.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight of your order.
Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact us immediately at hq@philosophercigars.com. We will work with the carrier to resolve the issue as quickly as possible.
Returns
We accept returns within 30 days of purchase for unopened and unused products in their original packaging.
For health and safety reasons, opened or partially used products cannot be returned.
To initiate a return, please contact us at hq@philosophercigars.com with your order number and details. Once approved, you will receive instructions for returning your item.
Refunds
Refunds will be issued to the original form of payment once the returned item has been received and inspected.
Return Shipping
Unless the return is due to our error, customers are responsible for the cost of return shipping.